At Eco Containers GmbH, customer satisfaction and trust are at the core of our service. If a product does not meet your expectations, we offer a simple and transparent return and refund process to ensure a smooth experience.
Return Period
Customers may return products within 90 days from the date of purchase.
Return Eligibility
To qualify for a return:
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Items must be unused, in their original packaging, and in re-sellable condition
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A proof of purchase (order confirmation or invoice) is required
Free Return Shipping
Eco Containers GmbH provides free return shipping within Germany.
You will not be charged any return shipping fees.
Simply contact our support team and we will send you a prepaid return label along with step-by-step instructions.
How to Start a Return
To initiate a return, please contact us at:
Include the following:
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Full name
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Order number
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Reason for return (optional but helpful)
Our support team will respond as quickly as possible with the next steps.
Refund Process
Once your item is received and inspected:
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Refunds are processed within 5–7 business days
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The amount will be returned to your original payment method
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A confirmation email will be sent once the refund is completed
Exchanges
If you prefer an exchange instead of a refund, we are happy to assist.
Let us know when you contact us, and we will arrange an exchange for the same or a suitable alternative product.
Order Cancellation
Orders may be cancelled before dispatch.
If your order has already been shipped, it must be returned following our 90-day return guidelines.
Contact Information
Company Name: Eco Containers GmbH
📞 Phone: +49 (provide your phone number if available)
📧 Email: support@eco-containers.de
🕒 Business Hours: Mon–Fri | 8:00 AM – 5:00 PM
📍 Address: (Provide your official German business address)
